CraXittude

DELIVERY

Depending on the products chosen, the order processing time is between 2 and 10 business days. If you want the products faster, contact us and we will try to find solutions to send you the products in a timely manner.
CraXittude ships orders in Romania and internationally.

IN ROMANIA

Deliveries in Romania are made via DPD Courier or Sameday free of charge. The ordered products will be shipped to the address specified during the order completion process. The transit time of the package is a maximum of 1-3 working days.

INTERNATIONAL

International deliveries are made via Fedex Express door to door service. The transit time of the package is a maximum of 4-6 days, and the shipping cost is free of charge worldwide for orders over a 1000 lei/200 euro.
Please specify in the order or operator CraXittude explanations if you want Saturday delivery (this fee will be borne by the customer and will be found on the invoice)

Observations:
Please check the integrity of the package packaging upon receipt. If the packaging is damaged, request that a Report be drawn up by the courier company representative. If a damaged product is found inside the package, it can be returned together with the report. Sending the Report is mandatory for the exchange of the damaged product.

After completing the order, you will be contacted by phone or email to confirm / send the total amount / AWB / etc.

14 DAYS RETURN

Easy and Responsible Returns
Returning a product or order is designed to be straightforward and hassle-free. If you decide to return an item, simply complete the return form available on the Craxittude website. Our goal is to ensure you have the best possible experience, but your cooperation is essential for a smooth return process.

What Does It Mean to Return Responsibly?

Responsible returns help us maintain the quality of our products and protect the interests of future customers. Please ensure that the product you wish to return is in the same condition as when it was delivered to you. This means:
• The product has only been tried on, not worn.
• There are no stains, signs of wear, or tears.
• All accessories and the original box are included.
• The tag is still attached, if possible.
Consider that the next customer might fall in love with the very item you return. By returning products in excellent condition, you help us provide high-quality goods to everyone.

Environmental Impact of Irresponsible Returns

If you refuse or forget to pick up your package, it can have unintended environmental consequences. This includes wasted packaging materials, unnecessary vehicle trips for delivery, and additional labor for handling the products. Most importantly, it prevents another customer from enjoying the product that remains blocked in the return process.

We encourage you to return products responsibly for the benefit of the environment and fellow customers.

How do you proceed:
- Access, complete and print the return form from the website.
- Contact any courier company you want (not the Post Office), pay the shipping (shipping is paid by us only if the product arrives defective or we send you a different product than the one ordered) and send the package to our address: Str.Gladitei, No. 15-17, ap 34 Sector 4, 041211, Bucharest.

The package must include the duly completed return form. Please ensure that the return form is enclosed with your package. We will notify you once we have received your return. Upon inspection of the returned products, we will inform you whether all return conditions have been satisfied. Subsequently, you will be notified when the corresponding refund has been processed.

The refund will be issued within a maximum of 14 business days from the date we receive the product. Please note that only the value of the products will be refunded; shipping fees are non-refundable.

Products should not be returned via the RAMBURS system, as any items sent through this method will be returned to the sender without prior notice.
Returns require a return form specific to each order. If you wish to return items from multiple orders, please complete the process separately for each individual order.

Product Return Requirements

Returned products must be in their original condition (undamaged, unworn, with all labels attached). Due to the delicate nature of our merchandise, we reserve the right to refuse returns for products that cannot be resold as new, as this may compromise customer health and safety.
We recommend trying on products without removing the removable label. Returns cannot be accepted if the composition label has been removed. All items marked on the return form must be handed over to the courier. If the contents of the return package do not match the return form, we will be unable to accept delivery.

Eligible Return Circumstances
• The delivered product does not match the website specifications (size, color, model). In this case, return the item to us; we will process your refund, after which you may place a new order.
• The product is defective. Please contact us within 48 hours of receiving your package to arrange for an exchange or refund. Shipping costs will be reimbursed in this instance. Kindly provide photos of the defect via email.
• Incorrect size. If the product does not fit, you may return it for a refund and subsequently place a new order. Please note that exchanges are not available; only refunds are processed.

General Return Policy

All returned products must be in their original, unused condition.
According to applicable law, certain products cannot be returned once unsealed: custom-made or personalized items, sealed products that have been opened due to health protection or hygiene reasons.

Products exhibiting signs of unauthorized intervention, excessive wear, scratches, chips, physical or electrical damage, or missing accessories are not eligible for return.
Items must be returned in their original packaging, with intact labels, the original warranty certificate (where provided), and all accompanying documents.

If any gifts were included with your purchase, they must also be returned.
When returning multiple identical products, only one may be opened; the rest must remain sealed to be eligible for return.

Return and delivery shipping costs are the responsibility of the customer unless the product is damaged, incorrect in size, color, or model, in which case we will cover these expenses.

Products can be returned or exchanged within 14 calendar days of receipt.
Important Notice: No exchanges or refunds will be processed for:
• Products showing signs of use (marks, odors) or those modified according to customer-requested specifications.
• Items that are scratched, damaged, lack intact labels, or are missing accessories.
• Worn products exhibiting signs of wear.