Terms and conditions
1. DEFINITIONS AND TERMS
CraXittude.com – is the commercial name of Craxnoir Design SRL, CUI: 43645345, Registration No.: J2021001548401, legal entity of Romanian nationality, with registered office in Bucharest, Sector 4, Str. Gladitei, No. 15-17, ap 34, 041211, Romania.
Buyer – natural person / legal person or any legal entity that creates an Account on the Site and places an Order.
Client – natural person / legal entity who has or obtains access to the CONTENT, through any means of communication made available by Craxnoir Design SRL (electronic, telephone, etc.) or based on an existing user agreement between Craxnoir Design SRL and it and which requires the creation and use of an ACCOUNT.
User – any natural/legal person registered on the Site, who, by completing the Account creation process, has agreed to the site-specific clauses in the General Terms and Conditions section.
Account – the section on the Site consisting of an e-mail address and a password that allows the Buyer to submit the Order and which contains information about the Client/Buyer and the Buyer's history on the Site (Orders, tax invoices, Goods guarantees, etc.).
Website or Site – the domain www.craxittude.com and its subdomains.
Order – an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller, through the Site, his intention to purchase Goods and Services from the Site.
Goods and Services – any product or service, including the documents and services mentioned in the Order, to be provided by the Seller to the Buyer as a result of the concluded Contract.
Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Content – all information on the Site that can be visited, viewed or otherwise accessed using electronic equipment; the content of any e-mail sent to Buyers by the Seller via electronic means and/or any other available means of communication; any information communicated by any means by an employee/collaborator of the Seller, the Buyer, according to the contact information, whether or not specified by the latter; information related to the Goods and/or Services and/or the rates charged by the Seller during a certain period; information related to the Goods and/or Services and/or the rates charged by a third party with whom the Seller has concluded partnership contracts, during a certain period; data relating to the Seller, or other privileged data of the Seller.
Review – an evaluation written by the owner or beneficiary of a product or service, based on personal experience.
Rating – a way of expressing the degree of satisfaction of a User/Client/Buyer with a product.
Comment – critical appreciation or observation regarding a Review or other comment.
Question – a form of addressing other Users/Customers/Buyers with the aim of obtaining information about the products or services on that page.
Answer – written information that is transmitted to the User/Client/Buyer who asked a Question on the Site.
Document – these Terms and Conditions.
Newsletter – a means of periodic, exclusively electronic information, namely electronic mail (e-mail, SMS) on the Goods and Services and/or promotions carried out by the Seller in a certain period.
Transaction – the collection or reimbursement of an amount resulting from the sale of a Good and/or Service by Craxnoir Design SRL, to the Buyer.
Specifications – all specifications and/or descriptions of the Goods and Services as set out in their description.
1-click payment – the payment service provided by the payment processor integrated into the Site, made available to Customers, Users and/or Buyers through the Site in order to make an online card payment.
Token – unique encrypted number associated with the Buyer's payment card after making an online payment, after activating the PaybyClick service and which can be used by the Buyer to authorize Transactions through the PaybyClick service.
2. CONTRACTUAL DOCUMENTS
2.1. By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller conducts its commercial operations.
2.2. The notification received by the Buyer after placing the Order is for information purposes only and does not constitute acceptance of the Order. This notification is made electronically (e-mail) or by telephone.
2.3. For justified reasons, the Seller reserves the right to change the quantity of the Goods and/or Services in the Order. If it changes the quantity of the Goods and/or Services in the Order, it will notify the Buyer at the e-mail address or telephone number provided to the Seller when placing the Order and will return the amount paid.
2.4. The contract is considered concluded between the Seller and the Buyer upon receipt by the Buyer from the Seller, via e-mail and/or SMS, of the notification of dispatch of the Order.
2.5. For Orders to be delivered to Craxnoir Design SRL showrooms and delivery points, the prices and reservations of the Goods and/or Services are valid for 72 (seventy-two) hours from the registration of the Order by the Buyer.
2.6. The document and information made available by the Seller on the Site will form the basis of the Contract, supplemented by the warranty certificate issued by the Seller or a supplier thereof for the purchased Goods.
3. ONLINE SALES POLICY
3.1. Access to place an Order is allowed to any Client/Buyer.
For justified reasons, Craxnoir Design SRL reserves the right to restrict the Client/Buyer's access to place an Order and/or to some of the accepted payment methods, if it considers that based on the Client/Buyer's conduct or activity on the Site, his/her actions could in any way harm Craxnoir Design SRL. In any of these cases, the Client/Buyer may contact the Customer Relations Department of Craxnoir Design SRL, to be informed of the reasons that led to the application of the aforementioned measures.
3.2. Communication with the Seller can be achieved through direct interaction with him or through the addresses mentioned in the "contact" section of the Site. The Seller has the freedom to manage the information received without having to provide justification for it.
3.3. Craxnoir Design SRL may publish on the Site information about Goods and/or Services and/or promotions practiced by it, within a certain period of time and within the limit of available stock.
3.4. All prices for Goods and/or Services presented on the Site are expressed in lei (RON) and include VAT.
3.5. In the case of online payments, the Seller is not/cannot be held responsible for any additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of his card, if the issuing currency differs from RON. The Buyer is solely responsible for this action.
3.6. All information used to describe the Goods and/or Services available on the Site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, they are used exclusively for presentation purposes.
4. ASSIGNMENT AND SUBCONTRACTING
The Seller may assign and/or subcontract to a third party the Services related to the fulfillment of the Order, with the Buyer's information, without the Buyer's consent being required. The Seller shall always be liable to the Buyer for all contractual obligations.
5. INTELLECTUAL AND INDUSTRIAL PROPERTY LAW
5.1. The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of Craxnoir Design SRL, all rights obtained in this regard directly or indirectly (through use and/or publication licenses) being reserved to it.
5.2. The Client/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than the original one intended by Craxnoir Design SRL, include any Content outside the Site, remove the insignia signifying the copyright of Craxnoir Design SRL over the Content, as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of Craxnoir Design SRL.
5.3. Any Content to which the Client/Buyer has and/or obtains access by any means is subject to the Document, if the Content is not accompanied by a specific and valid user agreement concluded between Craxnoir Design SRL and it, and without any implicit or express warranty formulated by Craxnoir Design SRL with reference to that Content.
5.4. The Client/Buyer may copy, transfer and/or use the Content only for personal or non-commercial purposes, only if these do not conflict with the provisions of the Document.
5.5. If Craxnoir Design SRL grants the Client/Buyer the right to use, in the form described in a separate user agreement, a certain content, to which the Client/Buyer has or obtains access pursuant to this agreement, this right extends only to that content or contents defined in the agreement, only for the duration of its or these contents' existence on the site or the period defined in the agreement, according to the defined conditions, if they exist and do not represent a contractual commitment on the part of Craxnoir Design SRL for the respective Client/Buyer or any other third party who has/obtains access to this transferred content, by any means and who could be or is prejudiced in any way as a result of this content, during or after the expiration of the user agreement.
5.6. No Content transmitted to the Client or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by him through access, visit and/or viewing does not constitute a contractual obligation on the part of Craxnoir Design SRL and/or the employee/agent of Craxnoir Design SRL who mediated the transfer of Content, if any, with respect to the respective content.
5.7. Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying user agreement, if any, is prohibited.
6. ORDER
6.1. The Customer/Buyer may place Orders on the Site by adding the desired Goods and/or Services to the shopping cart, and then finalizing the Order by making payment through one of the methods expressly indicated. Once added to the shopping cart, a Good and/or a Service is available for purchase to the extent that there is stock available for it. Adding a Good/Service to the shopping cart, in the absence of the Order being finalized, does not entail the registration of an order, nor does it imply the automatic reservation of the Good/Service.
6.2. By completing the Order, the Buyer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the Order.
6.3. By completing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation in which it is necessary to contact the Buyer.
6.4. The Seller may cancel the Order placed by the Buyer, following prior notification to the Buyer, without any subsequent obligation of either party to the other or without either party being able to claim damages from the other in the following cases:
6.4.1. non-acceptance by the issuing bank of the Buyer's card of the transaction, in the case of online payment;
6.4.2. invalidation of the transaction by the card processor approved by Craxnoir Design SRL, in the case of online payment;
6.4.3. the data provided by the Client/Buyer on the Site are incomplete and/or incorrect;
6.5. The Buyer has the right to withdraw from the Contract, respectively to return a Good or to renounce a Service, within 14 calendar days, without invoking any reason and without incurring any costs other than delivery costs.
Thus, according to GEO no. 34/2014, the period for returning a Good or waiving a Service expires within 14 days from:
– the day on which the Buyer takes physical possession of the last Good – if the Buyer orders multiple products in a single order that will be delivered separately
– the day on which the Buyer takes physical possession of the last Good or the last part – in the case of delivery of a product consisting of several lots or parts,
6.6. If the Buyer decides to withdraw from the Contract, he/she will be able to complete the online return form found at www.craxittude.com
6.7. If the Customer/Buyer requests withdrawal from the Contract within the legal withdrawal period, he/she must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date the Buyer informs the Seller of his/her decision to withdraw from the Contract. The amount will be returned as follows:
6.7.1. for Orders paid by card online -> by refund to the account from which the payment was made;
6.7.2. for Orders paid with Op/refund/iTransfer/Bank card -> by bank transfer;
6.7.3. for Orders paid by consumer credit -> cancellation/recalculation of installment contract.
6.8. The Seller may postpone the reimbursement of the amount until receipt of the Goods sold or until receipt of proof that they have been shipped, if he has not offered to recover the Goods himself (the latest date will be taken).
6.9. In the event that a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will return the value of the Good and/or Service to the Buyer's account, within a maximum period of 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention to terminate the Contract.
6.10. All returns will be sent to Str. Gladitei, No. 15-17, Sector 4, 041211, Bucharest, by any courier company (not by Posta Romana). We do not work with Posta Romana! For more details about return methods, please access the 14-day right of return page: https://www.craxittude.com/returnform
7. GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT PROVIDED
7.1. The following are exempt from the right of withdrawal from the Contract:
7.1.2. service contracts, after the complete provision of the services, if the execution began with the express prior consent of the Buyer and after the Buyer confirmed that he was aware of the fact that he will lose his right of withdrawal after the complete execution of the Contract by the Seller;
7.1.3. the provision of Goods and/or services whose price depends on fluctuations in the financial market that the Seller cannot control and which may occur during the withdrawal period;
7.1.4. supply of Goods made to the specifications presented by the Buyer or clearly personalized;
7.1.5. supply of Goods that are susceptible to deterioration or expire quickly;
7.1.6. supply of sealed Goods that cannot be returned for health protection or hygiene reasons and that have been unsealed by the Buyer;
7.1.7. the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other elements;
7.1.8. supply of alcoholic beverages whose price was agreed upon at the time of conclusion of the Contract, whose delivery cannot be made before 30 (thirty) days and whose actual value depends on market fluctuations that the Seller cannot control;
7.1.9. contracts where the Buyer has specifically requested the Seller to travel to his home to carry out urgent repair or maintenance work. If, on the occasion of such a visit, the Seller provides other services than those expressly requested by the Buyer or supplies Goods other than the spare parts indispensable for carrying out the maintenance or repair work, the right of withdrawal applies to those additional Services or Goods;
7.1.10. the supply of sealed audio or video recordings or sealed computer programs that have been unsealed after delivery;
7.1.11. supply of newspapers, periodicals and magazines, except for subscription contracts for the supply of such publications;
7.1.12. the supply of digital content that is not delivered on a material medium, if the provision has begun with the express prior consent of the Buyer and after the Buyer has confirmed that he has become aware of the fact that he will lose his right of withdrawal.
8. CONFIDENTIALITY
8.1. Craxnoir Design SRL will maintain the confidentiality of any information you provide. The disclosure of the information provided will only be possible under the conditions mentioned in this Document.
8.2. No public statement, promotion, press release or any other form of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.
8.3. By submitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the Seller may freely use, in its own interest, this information, ideas, concepts, know-how or techniques that you have sent to us through the Site. Craxnoir Design SRL will not be subject to obligations regarding the confidentiality of the information sent, unless the legislation in force provides other specifications in this regard.
8.4. By registering in the database of Craxnoir Design SRL, the Client/Buyer gives his/her express consent, within the limits of the legislation in force, to be contacted by third parties, partners of Craxnoir Design SRL: marketing service providers, other service providers in order to fulfill the object of the Contract concluded between the Buyer and the Seller, as well as by state and government agencies, when the specific legislation provides for this; as well as by other companies with which Craxnoir Design SRL may develop joint programs for offering Goods and/or Services on the market, etc.
9. ADVERTISING
9.1. Craxnoir Design SRL newsletters are sent through specialized partners approved by Craxnoir Design SRL. Thus, the confidentiality and security of the information are ensured.
9.2. When the Client creates an Account on the Site, he/she has the opportunity to express his/her agreement to receive Newsletters.
The Customer may change their option regarding the agreement issued to the Seller at any time:
9.2.1. by contacting Craxnoir Design SRL in this regard.
9.2.2. by changing the settings in the Customer Account in the “My Subscriptions” section.
9.2.3. by accessing the unsubscribe link displayed in commercial messages received from the Seller.
9.3. Opting out of receiving Newsletters does not imply waiving the consent given for this Document.
10. BILLING – PAYMENT
10.1. The prices of Goods and Services displayed on the website www.craxittude.com include VAT according to the legislation in force.
10.2. The price, payment method and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the Goods and Services delivered, the Buyer's obligation being to provide all the information necessary for issuing the invoice in accordance with the legislation in force.
10.3. The Seller will send the Buyer the invoice related to the Order containing Goods and/or Services sold by Craxnoir Design SRL, as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Buyer's package or by electronic mail, to the e-mail address mentioned by the Buyer in his Account.
10.4. For correct communication of the invoice related to the Order, the Buyer is obliged to update the data in his Account whenever necessary and to access the information and documents related to each Order, existing in the Account.
10.5. By sending the Order, the Buyer expresses his/her agreement to receive invoices in electronic format by adding them by Craxnoir Design SRL via electronic mail, to the e-mail address mentioned in his/her Account or will have it in the package.
10.6. Online payment by card, which consists of making the payment with a single click by using the Token related to the card, without the need to enter the payment card details for each Transaction.
10.7. The payment card data of the Client/User/Buyer will not be accessible to Craxnoir Design SRL nor will they be stored by Craxnoir Design SRL or by the payment processor integrated into the Site, but only by the Transaction authorization institution or another entity authorized to provide card identification data storage services, about whose identity the Client/User/Buyer will be informed, prior to entering the data.
10.8. In certain cases, to maintain the security of Transactions, upon registration of the Order, the Buyer will be asked to authorize the payment by re-entering the password associated with the Account or using the fingerprint in the case of mobile terminals that have this facility.
10.9. For Transaction security reasons, the Client/User/Buyer is advised not to remain logged in to the Site and not to set the automatic login option on mobile devices. Disclosure of the account access password is not permitted and it is recommended to use a password with strong security features (e.g.: contain at least eight characters, including uppercase letters, lowercase letters, numbers and special characters).
10.10. The Customer/User/Buyer can enter the data of several payment cards he/she owns, for which the PaybyClick payment option can be activated, with a Token being associated for each payment card. Also, the Customer/User/Buyer can delete any Token at any time, thus deactivating the PaybyClick service.
11. DELIVERY OF GOODS
11.1. The Seller undertakes to deliver the Goods via door-to-door courier to the Buyer.
11.2. The Seller will ensure the proper packaging of the Goods and will ensure the transmission of accompanying documents.
11.3. The Seller will deliver the Goods and Services only on the territory of Romania.
12. WARRANTIES
12.1. All Goods sold by Craxnoir Design SRL have no warranty.
13. TRANSFER OF OWNERSHIP OF GOODS
Ownership of the Goods will be transferred upon delivery, after payment by the Buyer at the location indicated in the Order (meaning delivery - signing the receipt of the transport document provided by the courier or signing the receipt on the tax invoice in the case of deliveries made by the Seller's staff).
14. LIABILITY
14.1. The Seller shall not be liable for any damages of any kind that the Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.
14.2. By creating and using the Account, the Client / User / Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activity carried out through his Account.
14.3. By creating the Account and/or using the Content and/or placing Orders, the Client / User / Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing on the date of creating the Account and/or using the content and/or on the date of placing the Order.
14.4. After creating the Account, the use of the Content is equivalent to accepting the changes made to the Site Terms and Conditions and/or updated versions of the Site Terms and Conditions.
14.5. The Terms and Conditions of the Site may be modified at any time by Craxnoir Design SRL, and they are binding on Customers / Users / Buyers from the date of display on the Site. Acceptance of the Terms and Conditions of the Site is confirmed by checking the corresponding checkbox on the Site and/or by sending the Order and/or by making an online payment.
15. SUBMITTING REVIEWS, COMMENTS, QUESTIONS AND ANSWERS
15.1. The registration of Reviews, Comments, Questions and Answers can be done by Users/Customers/Buyers in the “Customer Questions and Answers” and “Reviews” sections. The information entered can be both positive and negative, and will refer to the characteristics and method of use of a product or service.
15.2. When registering a particular Review/Comment/Question/Answer on the Site, Users/Customers/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content.
15.3. Each User/Client/Buyer, when registering a Review/Comment/Question/Answer in the mentioned sections, undertakes to comply with the following rules:
– to refer only to the characteristics and/or method of use of a certain product or service, avoiding information related to aspects that may change (price or promotional offers) or information related to the way the Order is carried out;
– use only the Romanian language. Words or expressions that, although not considered Romanian, are widely used in all environments related to the respective field are also allowed (e.g.: mouse, notebook, plug and play);
– to use appropriate, non-offensive language, without terms that may offend or affect any other User/Client/Buyer;
– to ensure the correct classification of the content entered on the Site as follows: any Question will be entered in the "Customer Questions and Answers" section, and any Review will be entered in the "Reviews" section;
– to ensure that the information entered by them is realistic, accurate, non-misleading and in accordance with applicable laws, thus respecting the rights of other parties, including copyright, trademark, license or other property rights, publicity or privacy;
– use this facility only to communicate or obtain additional details regarding a specific product or service on the Site without referring to other companies that promote the sale and purchase of products or services;
– not to provide or request, in any way and to any extent, personal data (contact details, information about delivery or home address, telephone numbers, email addresses, name and/or surname, etc.) or any other information that may lead to the disclosure of such personal data;
– not to enter information and/or details about URLs (links) from other commercial sites that carry out the same commercial activity as the Seller;
– not to attempt to defraud the services provided by the Seller or to post Reviews/Comments/Questions/Answers that contain advertising materials;
– not to use the Review/Comment/Question/Answer as a means of communication with the Seller, in this regard the Seller's contact details listed on the Site will be used.
15.4. In addition to a realistic critical assessment, when writing a Review, the User/Client/Buyer will also add a relevant Rating for the related product or service. Reviews, together with their corresponding Ratings, will influence the overall Rating of the product or service, a number that appears in brackets next to their title. Thus, a Review accompanied by a high Rating leads to an increase in the overall Rating, and a Review accompanied by a low Rating leads to a decrease in the overall Rating.
Users/Customers/Buyers who post Reviews to which they attach photo or video files will comply with the following rules:
– the uploaded files will contain images and/or videos that refer to the product or service for which the Review is written, ensuring that the uploaded files respect copyright;
– uploaded files will not contain violence, adult content, licentious language or other content that offends a person/group based on race or ethnic origin, religion, disability, gender, age, veteran status, sexual orientation or political opinion;
– uploaded files will not contain information related to other people;
– the uploaded files will not contain URLs or watermarks to sites that carry out the same commercial activity as the Seller.
15.5. When a Review/Comment/Question or Answer is reported by a User/Client/Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine whether it violates the Site Terms and Conditions. The inserted texts, photos or videos are removed from the Site only after their examination by the Seller.
15.6. If the Seller finds repeated violations of the Terms and Conditions, it reserves the right to suspend the User/Client/Buyer's ability to post Reviews/Comments/Questions or Answers in the "Customer Questions and Answers" and "Reviews" sections.
For notifications or complaints related to the purchased Good and/or Service, Buyers have the notification form available on the Site: https://www.craxittude.com/contact/ . The maximum term for resolving complaints or notifications is 30 calendar days from their receipt.
16. PROCESSING OF PERSONAL DATA
16.1. Craxnoir Design SRL is registered in the Personal Data Processing Registry.
16.2. According to the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, Craxnoir Design SRL is obliged to manage the personal data you provide to us in a secure manner and only for the specified purposes.
16.3. The purpose of data collection is:
– informing Customers/Buyers regarding the status of their Account including validation, shipping and invoicing of Orders, resolving cancellations or problems of any nature relating to an Order, the Goods and/or services purchased,
– sending Newsletters and/or periodic alerts, using electronic mail (e-mail, SMS)
– market research, tracking and monitoring sales and Customer/Buyer behavior.
16.4. By completing the data in the Account and/or Order creation form, the Buyer declares and unconditionally accepts that his personal data will be included in the database of Craxnoir Design SRL, registered in the Personal Data Processing Registry under number 6606, and gives his express and unequivocal consent that all such personal data will be stored, used and processed for the purpose provided above in point 16.3.
16.5. By reading the Document, you have acknowledged that you are guaranteed the rights provided by law, namely the right to information, the right to access data, the right to intervention, the right to opposition, the right not to be subject to an individual decision, the right to seek justice in case of violation of the rights guaranteed by Law 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data.
16.6. Based on a written request, dated, signed and sent to the address: Str. Gladitei, No. 15-17, Sector 4, 041211, Bucharest, for the attention of Craxnoir Design SRL, you can exercise, free of charge, the right for one request per year, to have confirmation of whether or not your personal data is being processed.
16.7. Based on a written request, dated, signed and sent to the address: Str. Gladitei, No. 15-17, Sector 4, 041211, Bucharest for the attention of Craxnoir Design SRL, you can exercise your right to intervene on the data, as the case may be:
16.7.1. rectification, updating, blocking or deletion of data whose processing does not comply with Law 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, in particular incomplete or inaccurate data;
16.7.2. transformation into anonymous data of data whose processing does not comply with Law 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data;
16.7.3. notification to third parties to whom the data have been disclosed, unless this notification proves impossible or does not involve an effort disproportionate to the legitimate interest that could be harmed.
16.8. Also, Craxnoir Design SRL may provide the Buyer's personal data to other companies with which it is in partnership, but only on the basis of a confidentiality commitment from them and only for the purposes mentioned in point 16.3., by which it guarantees that this data is kept safe and that the provision of this personal information is made in accordance with the legislation in force, as follows: to courier service providers, marketing service providers, payment/banking service providers, telemarketing or other services, provided by companies with which we can develop joint programs for offering our Goods and Services on the market, insurers.
16.4. The Buyer's personal information may also be provided to the General Prosecutor's Office, the Police, the courts and other authorized state bodies, based on and within the limits of legal provisions and as a result of expressly formulated requests.
17. FORCE MAJEURE
17.1. Neither party shall be liable for failure to perform its contractual obligations if such failure to perform on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure is an unforeseeable event, beyond the control of the parties and which cannot be avoided.
17.2. If, within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party shall have the right to notify the other party of the full termination of the Contract without any of them being able to claim any other damages from the other.
18. APPLICABLE LAW – JURISDICTION
This Contract is subject to Romanian law. Any disputes arising between Craxnoir Design SRL and Customers/Buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in Bucharest.
19. 14 DAYS RETURN
Easy and Responsible Returns
Returning a product or order is designed to be straightforward and hassle-free. If you decide to return an item, simply complete the return form available on the Craxittude website. Our goal is to ensure you have the best possible experience, but your cooperation is essential for a smooth return process.
What Does It Mean to Return Responsibly?
Responsible returns help us maintain the quality of our products and protect the interests of future customers. Please ensure that the product you wish to return is in the same condition as when it was delivered to you. This means:
The product has only been tried on, not worn.
There are no stains, signs of wear, or tears.
All accessories and the original box are included.
The tag is still attached, if possible.
Consider that the next customer might fall in love with the very item you return. By returning products in excellent condition, you help us provide high-quality goods to everyone.
Environmental Impact of Irresponsible Returns
If you refuse or forget to pick up your package, it can have unintended environmental consequences. This includes wasted packaging materials, unnecessary vehicle trips for delivery, and additional labor for handling the products. Most importantly, it prevents another customer from enjoying the product that remains blocked in the return process.
We encourage you to return products responsibly for the benefit of the environment and fellow customers.
How do you proceed:
- Access, complete and print the return form from the website.
- Contact any courier company you want (not the Post Office), pay the shipping (shipping is paid by us only if the product arrives defective or we send you a different product than the one ordered) and send the package to our address: Str.Gladitei, No. 15-17, ap 34 Sector 4, 041211, Bucharest.
The package must include the duly completed return form. Please ensure that the return form is enclosed with your package. We will notify you once we have received your return. Upon inspection of the returned products, we will inform you whether all return conditions have been satisfied. Subsequently, you will be notified when the corresponding refund has been processed.
The refund will be issued within a maximum of 14 business days from the date we receive the product. Please note that only the value of the products will be refunded; shipping fees are non-refundable.
Products should not be returned via the RAMBURS system, as any items sent through this method will be returned to the sender without prior notice.
Returns require a return form specific to each order. If you wish to return items from multiple orders, please complete the process separately for each individual order.
Product Return Requirements
Returned products must be in their original condition (undamaged, unworn, with all labels attached). Due to the delicate nature of our merchandise, we reserve the right to refuse returns for products that cannot be resold as new, as this may compromise customer health and safety.
We recommend trying on products without removing the removable label. Returns cannot be accepted if the composition label has been removed. All items marked on the return form must be handed over to the courier. If the contents of the return package do not match the return form, we will be unable to accept delivery.
Eligible Return Circumstances
The delivered product does not match the website specifications (size, color, model). In this case, return the item to us; we will process your refund, after which you may place a new order.
The product is defective. Please contact us within 48 hours of receiving your package to arrange for an exchange or refund. Shipping costs will be reimbursed in this instance. Kindly provide photos of the defect via email.
Incorrect size. If the product does not fit, you may return it for a refund and subsequently place a new order. Please note that exchanges are not available; only refunds are processed.
General Return Policy
All returned products must be in their original, unused condition.
According to applicable law, certain products cannot be returned once unsealed: custom-made or personalized items, sealed products that have been opened due to health protection or hygiene reasons.
Products exhibiting signs of unauthorized intervention, excessive wear, scratches, chips, physical or electrical damage, or missing accessories are not eligible for return.
Items must be returned in their original packaging, with intact labels, the original warranty certificate (where provided), and all accompanying documents.
If any gifts were included with your purchase, they must also be returned.
When returning multiple identical products, only one may be opened; the rest must remain sealed to be eligible for return.
Return and delivery shipping costs are the responsibility of the customer unless the product is damaged, incorrect in size, color, or model, in which case we will cover these expenses.
Products can be returned or exchanged within 14 calendar days of receipt.
Important Notice: No exchanges or refunds will be processed for:
Products showing signs of use (marks, odors) or those modified according to customer-requested specifications.
Items that are scratched, damaged, lack intact labels, or are missing accessories.
Worn products exhibiting signs of wear.